My insurance Claim was denied because I had the wrong types of locks on the doors... What can I do?

Answers:1   |   LastUpdateAt:2012-08-12 06:23:38  

Question
Neda
Asked at 2012-05-11 07:48:54
I can rent a flat in London and I was stolen while out Christmas holiday . The thief broke two doors to get on my insurance company (HSBC , signed by Aviva) says it will not cover my loss because I did not have a mortise lock lever 5 dead approved BS3621 installed in the door. My landlord gave me two keys and locked all the doors that had a key to before I go. After looking through the fine print of the policy I have seen that there is a backup ( the terms and conditions) that says I must have some type of blockage. However, I do not remember being asked about this ... HSBC says it has a tape of the conversation in which I said yes to the approval , but I 'm a locksmith ... Not know a deadlock 5 lever mortice lock of a Yale or any other type of door lock . From my door never had this type of lock , which in essence are not covered. I've been paying my premiums at all. I 'm going to the Ombudsman of the financial , but I can win this case ? If so , how?
Answer1ShevonAnswered at 2012-08-12 06:23:38
I regret to say and I know you do not like is why I apologize in advance , but ignorance is no excuse
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