Has anyone got a bad experience from gadget helpline TMTI , mobiles.co.uk?

Answers:0   |   LastUpdateAt:2012-07-15 19:05:02  

Question
Meeka
Asked at 2012-07-15 19:05:02
I recently baught a mobile phone from MOBILES.CO.UK. They sell the phone with insurance, and gadget helpline. All with seperate directe debits. so three direct debits for one phone. I cancelled the insurance immediately. The gadget helpline payment I could not cancel because you need to wait for their email to come through with the reference number. Without that, you cannot cancel it.

If you did not cacel it in one month, they will take 6 months charge in advance. I waited for the email from them, which never came. I was busy with my life and I am a patient as well, so forgot about this. after one month I noticed that they have taken money from my account. when I called, they were very rude and also said that they sent the email with the reference, so they will not give my money back.

I called the MOBILES.CO.UK. They said they cannot help.

What should I do? I have not received the email. How can I prove this? How can I get my money back?
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