Why don't people have their loan/account number when calling Customer Service?

Answers:3   |   LastUpdateAt:2017-06-04 02:21:25  

Question
gazelle
Asked at 2012-05-02 16:34:31
I've worked in customer service for 5 years on the phone. When people call , they never have their account numbers. They are always on their cell phones driving with the windows down , yelling at your kids in the background or talk to other people . Are there many people out there with little or no manners ? Do people not know what ettiqute phone ? Is it so hard to find your account number before calling ? Of course we can find your name on our database, but customers get angry when ususally the extra minutes and act as if they were in such a hurry when we could have had the information ready? Is it really that difficult people ?
Answer1WallaceAnswered at 2012-05-10 07:54:04
Well , the average person works long hours , sometimes two jobs. They are not as lucky as you to have a job to sit down with a lot of good time to think about what you say and practice it. It is a matter of time management and the usual response to frustration and anxiety learned from his childhood. You must have had wonderful education and privilidged circumstances and I 'm glad I did . You just would probably be more comfortable knowing that the caliber of person you speak to who has not had that , you just need a little encouragement for their struggle. As they say in Monk, "It's a jungle out there. " . Get your patience together or get a new job because you will kill from the inside out if they do not realize what I'm talking about. Learn techniques for customer service statement and we all benefit from it.
Answer2MeganAnswered at 2012-05-10 20:11:16
Guess that's why they are called clients. more than calling to ask when they are in the race. expect that, as a form of minimum level of service, the customer service officer should be able to retrieve your information from the database easily if they were asked to provide your name or social security number for identification.
Answer3 Answered at 2017-06-04 02:21:25
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